Amidst the bomb rubble, Japan embraced the ideas of W. The concept of quality started in Japan when the country began to rebuild after World War II. TQM is not merely a technique, but a philosophy anchored in the belief that long‐term success depends on a uniform commitment to quality in all sectors of an organization. TQM is a way of thinking about organizations and how people should relate and work in them. Total quality management is the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement. Total quality management is a much broader concept than just controlling the quality of the product itself. Personal Challenges for Global Managers.World‐Class Quality: ISO 9000 Certification.Productivity and Total Quality Management.Effective Organizational Control Systems.Five Approaches to Organizational Design.Factors Affecting Organizational Design.Decision Making with Quantitative Tools.Conditions that Influence Decison Making.
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